Policies
All sales are final. No change-of-mind returns, refunds, or exchanges.
Every artwork sold through Masterpiece Art House is a custom, one-of-a-kind (1-of-1) original, made to order specifically for you. Because each piece is produced on demand as a bespoke item, it cannot be restocked or resold, and is therefore exempt from change-of-mind returns.
Once a transaction is completed and payment is processed, no returns, refunds, or exchanges will be accepted for change of mind, incorrect format selection, or buyer's remorse.
Damaged, faulty, or misprinted items.
We stand behind the quality of every piece. If your artwork arrives damaged in transit, defective, or with a production error, we will replace it or issue a full refund at no cost to you. Please contact us within 30 days of delivery with your order number and clear photographs of the item and packaging so we can arrange a replacement or refund with our fulfillment partner.
Cancellations.
Because items enter production quickly after purchase, cancellations can only be honored if the order has not yet been sent to production. Once a piece has entered production, it can no longer be cancelled.
Shipping address accuracy.
Please ensure your shipping address is correct at checkout. Orders that fail to deliver or are returned due to an incorrect or incomplete address provided by the customer are the customer's responsibility, and any reshipment may incur additional cost.
By completing a purchase, you acknowledge and agree to this policy.
All pieces are produced to order and fulfilled through our professional print partner. Orders move through two stages: production (creating and hand-finishing your piece) and delivery (transit to your address).
Production. Wall art, framed prints, and gallery canvases are typically produced and dispatched within 24–48 hours of your order being placed.
Estimated delivery (after production), standard shipping:
Delivery estimates are provided by our fulfillment and carrier partners and are not guaranteed. A tracking link is emailed to you as soon as your order ships (U.S. orders are always tracked). Masterpiece Art House is not responsible for shipping delays caused by carriers, customs, or events outside our control. Any import duties or taxes for international orders are the responsibility of the recipient.
The purchaser owns the authenticated physical piece but does not acquire the copyright, reproduction rights, commercial rights, or the right to create derivative works.
All copyright, reproduction, publishing, merchandising, licensing, and derivative-work rights remain exclusively with Al West and Masterpiece Art House unless expressly transferred through a separate written and signed agreement.
Purchasers may not:
Every purchase includes an auto-generated Certificate of Authenticity (COA) containing the artwork title, unique artwork ID, SHA-256 verification hash, edition details, and a QR verification code. Certificates can be verified at any time through our public verification system.
Every piece is offered in three museum-quality 24×36 inch formats, each produced on demand by our fulfillment partner using archival materials and pigment inks:
All formats are physical originals only — artwork is never sold as a digital download. Tracking information is emailed to you and available in your account dashboard once your order ships.
For questions regarding purchases, certificates, or licensing inquiries, contact us at [email protected]